Frequently Asked Questions
Q1. What is the Parisian Pastels collection?
A: Parisian Pastels is a curated series of soft, lifestyle-inspired artworks capturing everyday moments across Paris — from quiet cafe mornings to riverside strolls and charming balcony scenes. Illustrated in gentle pastel tones with elongated forms, each piece brings a calming, romantic Parisian mood into your home through premium giclee art prints.
Q2. What formats and sizes are available?
A: Each artwork is offered as a high-resolution giclee print on museum-quality canvas, available in framed or unframed options. Custom sizes can be arranged — simply contact our team for bespoke dimensions perfectly suited for your decor, gallery wall, or project.
Q3. Are these artworks ready to hang?
A: Yes. All framed artworks arrive professionally mounted, fully finished, and ready to hang with included hardware. Unframed canvases can be stretched or framed locally.
Q4. What printing and finishing techniques are used?
A: We use archival-grade giclee printing on museum-quality cotton canvas, ensuring rich texture, fade-resistant colour, and a premium matte finish. The pastel illustration style is faithfully preserved for gallery-level clarity, depth, and softness in every piece.
Q5. How do I care for my artwork?
A: Keep your artwork away from direct sunlight, high humidity, and extreme temperature changes. Dust occasionally with a soft microfiber cloth. With proper care, your Parisian Pastels artwork will maintain its beauty and colour for decades.
Q6. What is your policy on returns and exchanges?
A: Since each piece is made to order, replacements are only offered for items that arrive damaged or defective. For cancellations, please contact us within 2 hours of placing your order.
Q7. Can I customise framing or size for a specific application?
A: Absolutely. We offer support for custom sizes, designer frame finishes, and special installations for homes, hotels, and large wall projects. Reach out to our team with your requirements, and we’ll be happy to assist.
Q8. How long will it take to receive my artwork?
A: Our standard production time is 2–3 business days before dispatch. Delivery times vary based on your location and shipping method. For urgent timelines, feel free to contact us.
Q9. Do you provide international shipping?
A: Yes, we ship worldwide. Additional duties or customs charges may apply depending on your country. You can contact us via WhatsApp for exact estimates or shipping-related queries.
Q10. How can I place my order or get help?
A: Browse the Parisian Pastels collection on our website, choose your artwork, size, and finish, and proceed to checkout. For personalised guidance, framing advice, or bulk orders, our customer care team is available via email and WhatsApp.
